TERMS AND CONDITIONS

Vet treatment while staying at Country Stay Pet Boarding

Should your pet need vet treatment during your pet’s stay with us we will

  • Try to contact you on the contact numbers that you have left (it is your responsibility to leave us contact numbers)
  • Should we be unable to contact you we will make the decision in the best interest for the pet acting with in the terms of the boarding contract.
  • The pet will be taken to the vet of Country Stay Pet Boardings choice unless told and noted by the client on the bottom of the boarding contract to take to a specific vet.
  • All vets bills will be required to be paid by the pet’s owner as per the contract of boarding.
  • Should your pet be taken to Country Stay Pet Boardings choice of vet a fee will be charged for transport and time spent at the vet. (Est. from – $40.00 transport, $25.00 labour.

Booking fees (School Holiday Periods)

A 50% payment of the total booking is required within seven days of making the booking. The booking cannot be confirmed until the booking fee is paid. A booking fee is required for each booking and is deducted from the total due at the time of account settlement. These fees are not refundable or transferable; conditions apply – see cancellation policy below for more information (these conditions are not negotiable). Booking is an acceptance of our conditions of boarding, signed at time of admittance of pet.  Should you wish to see the conditions prior to admittance please contact us on 54641300. It is the responsibility of the client to ask in advance should you wish to see the conditions of boarding prior to admittance date and no refunds will be accepted should you not agree with the conditions at time of admittance.

Cancellation policy (School Holiday Periods)

No refunds are given if cancellation is within 14 days of booking commencement date.

General conditions

The boarding kennel manager has the right to refuse admission of any animal without being required to give explanation.

PLEASE NOTE:
Country Stay Pet Boarding is not responsible for your pet’s coat while staying with us. This includes matting, knotting, smell ect. We offer a complimentary hydro bath on departure but grooming if required is only offered as a  fee for service at the owners expense.