TERMS AND CONDITIONS
Vet treatment while staying at Country Stay Pet Boarding
Booking fees (School Holiday Periods)
A 50% payment of the total booking is required within seven days of making the booking. The booking cannot be confirmed until the booking fee is paid. A booking fee is required for each booking and is deducted from the total due at the time of account settlement. These fees are not refundable or transferable; conditions apply – see cancellation policy below for more information (these conditions are not negotiable). Booking is an acceptance of our conditions of boarding, signed at time of admittance of pet. Should you wish to see the conditions prior to admittance please contact us on 54641300. It is the responsibility of the client to ask in advance should you wish to see the conditions of boarding prior to admittance date and no refunds will be accepted should you not agree with the conditions at time of admittance.
Cancellation policy (School Holiday Periods)
No refunds are given if cancellation is within 14 days of booking commencement date.
Country Stay Pet Boarding is not responsible for your pet’s coat while staying with us. This includes matting, knotting, smell ect. We offer a complimentary hydro bath on departure but grooming if required is only offered as a fee for service at the owners expense.